Getting Started

This section will help you get started with Mosio Q&A (Events, TextChat, etc)
7 articles

Update your Password

  Once you login for the first time, we recommend that you update your password. This is done  by selecting Microboard Settings under Microboard Administration on the right side of your screen.       From the user account settings,...

Setting your TFI (Text for Instructions)

  The TFI (Text For Instructions) is sent when a user texts start to your virtual number. To set your TFI, click the link in the Microboard Administration navigation.   Clicking the link will bring you to the Edit TFI area. Edi...

Create and Remove System Users

Create and Remove System Users Under the Microboard Administration section,  you can select User Accounts to create, edit privileges and remove system users.     Select ‘New’, enter the new user's email address, and an invitation...

How to set Auto Responders

  Click Auto Responders in the Microboard Administration navigation:   A holiday auto responder is commonly used to let users know you’re going to be away i.e. vacation or holidays. You set the message (160 characters max), t...

Contact Manager and Group Alerts

The Contact Manager enables you to send a message to a single participant or groups that have texted in to your microboard.  With Contacts you can choose a group of people you’d like to send a message to and they can respond back and engage in ...

Answer Templates

  Answer Templates allow you to send “canned” responses and choose them from a menu as opposed to having to type them all the time.   To create an Answer Template, click the Answer Templates link.   When you click the Answer Templa...

TextChat: How to respond to Incoming Messages

Responding to Messages on the Microboard When responding to a message you are able view the full conversation and participant contact details. Click the answer button within the message. Enter the response in the text box provided...