FAQs

Frequently Asked Questions
10 articles

How do international or virtual attendees ask a question?

Any attendees outside the US and Canada, or those attending virtually, can use a web-based widget we provide with the service. You'll receive instructions on how to share your widget with those attendees and if you have any questions, please conta...

Do our users need to download an app? What about our staff?

The answer to both questions = NO. We use text messaging and the web for our service. Your users (audience, attendees, patrons, clients, etc) use the text messaging feature on their phones. They ask their questions by texting into your dedica...

Is there a tutorial or training for setting up Mosio Q&A for my event?

Yes, you can visit this page and watch a short video on how to set things up. https://www.mosio.com/qnatraining/#events (https://www.mosio.com/qnatraining/#events)

Can the header in the Presentation View be customized with a company logo or any other image?

Yes!  Go to Event Administration on the right side of your screen and Select Upload Header Image, Choose File or Upload Image

Can a short code be used instead of a virtual number for events?

We use virtual texting numbers rather than a short code as some mobile plans have short code blocking.  Your attendees can also send a photo to the virtual number but would not be able to do so with a short code.  If you would like to have  your...

Can we send a group message to all participants who have texted us?

  Yes!  You may do this in the Contact Manager, listed under Microboard Administration.  Please see the "Contact Manager and Group Alerts" under Getting Started for details. https://mosio.supportbee.com/985-mosio-q-a-support/2069-getti...

How do I run a report on all the questions received (or export questions that are archived)?

  Under Microboard Settings, go to Reporting (on the right side), and select the Export Microboard Posts. This will download your posts into an excel sheet!  If you would like to export it with an alternate format of specified fields, selec...

Is it possible to make it so that the Q&A isn't live? We want our attendees to be able to send questions, however, we don't want them to populate on the screen during our conference.

Yes! You have two choices: 1) You can just show the projected screen and then not click on incoming questions to show them on screen (you have to select which questions to show). 2) You could not show the screen at all and just give the ins...

Can the Mosio Q&A display be launched from a PowerPoint Presentation?

  Yes, it will require you to launch the presentation window from inside Keynote (or PowerPoint). Here's a blog post about how to do it. https://www.mosio.com/mobileanswers/launching-mosio-events-display-powerpoint-presentation/ (https:/...

Can Mosio Q&A support multiple site use at the same time?

 Yes, you can login via multiple laptops across multiple sites for one event. However, if you are holding two separate events at the same time, you'll want two separate systems.  Pricing, Plans and Free Trial Sign up: http://mos...